Lowongan Kerja Operation Supervisor GO-JEK Indonesia

Lowongan Kerja Kudus GO-JEK Kudus Kudus Kerja Kerja Kudus
www.loker-kudus.com - Lowongan Kerja Kudus GO-JEK Kudus GO-JEK adalah sebuah perusahaan teknologi berjiwa sosial yang bertujuan untuk meningkatkan kesejahteraan pekerja di berbagai sektor informal di Indonesia. Kegiatan GO-JEK bertumpu pada 3 nilai pokok: kecepatan, inovasi, dan dampak sosial. saat ini kantor GO-JEK Kudus yang ber alamat di Ruko P.O Haryanto No.4 Jl. Lingkar Ngembal Kulon 003/002 Kec Jati Kab Kudus 59341 sedang membuka kesempatan berkerja untuk posisi :

Operation Supervisor 

Minimum Qualifications

  • Bachelor degree from the top university
  • Having min. 3 years experience in related area, preferably at the managerial level
  • Able to handle walk-in channel
  • Expert in face to face service
  • Experienced in a service area (contact center, email etc)
  • Willing to improve driver satisfaction
  • Willing to effectively manage headcount
  • Willing to be placed in Kudus, Central Java
  • Language - Indonesian native, English is a plus
  • Have a good knowledge of marketing or related fields
  • Analytical, proactive, and a problem solver

Job Descriptions

  • Responsible for completed orders and Profit and Loss target achievement
  • Accountable for day-to-day Operations (Motorcycle driver-based service and Car driver-based service) including:
  • Driver Acquisition Management (Outreach, Recruitment and Onboarding)
  • Driver Empowerment Management (Loyalty & Retention and Safety & Performance Training), Driver Exit Management, Inventory Management (Driver Attributes and Driver Warrant)
  • Coordinate with and liaise direct and/or matrix superiors for day-to-day escalated issues around driver service and customer service.
  • Define, set, and apply strategies from operations perspective during the process of establishing the new area of service.
  • Handling channel walk-in center on each region
  • Ensuring problem-solving according to agreed process & based on a standard operational procedure
  • Responsible to manage driver’s problems based on applied regulations
  • Lead, and if necessary, empower and delegate subordinates to co-solve issues
  • Manage service time, driver and customer satisfaction

Jika Memenuhi Kualifikasi diatas silahkan apply lamaran secara online via website resmi GO-JEK dengan klik tombol apply dibawah ini :
Deadline : 06-04-2019

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